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Fretwell Print & Direct Mail

Trade Print: A Reseller's Guide to White-Label Printing

How white-label trade print works, what to look for in a UK trade printer, handling client data on mailings, and how to brief jobs to protect your margin.

Fretwell Print & Direct Mail Updated 7 min read
Printer pulling a full-colour press sheet from a printing press

Quick answer

Trade print (also called white-label print) is print and mail produced by one company and sold on by another under its own name. Designers, agencies, print managers, brokers and other printers use trade printers to offer work they cannot produce themselves, without the end client ever seeing the producer. A good UK trade printer despatches in plain packaging with your reference on delivery notes and labels, signs an NDA before any work starts, and never approaches your clients. It should also have the presses, finishing and mailing capacity to take your biggest jobs, quote quickly and hold certifications such as ISO 9001 and ISO 27001 that you can show your own clients.

Key takeaways

  • Trade print lets you sell print and mail you don't produce yourself, under your own brand, without the fixed cost of owning equipment.
  • Confidentiality is the core of the service: plain packaging, your reference on paperwork, unmarked delivery vans and a signed NDA.
  • Check capability, not just price: presses, in-house finishing, data processing and mailing decide which jobs you can take on.
  • If a job involves your client's personal data, your trade printer is a sub-processor, and the data protection contract has to reflect that.
  • Clear briefs and print-ready files are what keep trade margins safe. A brief template and a pre-flight checklist prevent most re-quotes and reprints.

What trade print is and who uses it

In a trade arrangement there are three parties: the end client who needs the print, the reseller who sells it to them, and the trade printer who produces it. The end client deals only with the reseller. The trade printer works to the reseller's specification and delivers in a way that does not reveal who made it.

Who uses trade printWhyTypical work
Design and creative agenciesOffer print alongside design without running a print floorBrochures, stationery, packaging, point of sale
Print management companiesManage a client's whole print spend across many suppliersMulti-site programmes, direct mail, catalogues
Brokers and resellersSell print on margin with a wide product rangeLeaflets, booklets, large format, business cards
Other printersTake work beyond their own kit or capacityB2 litho runs, mailing, finishing, overflow at busy times
Marketing and data agenciesRun campaigns that end in a printed, posted packPersonalised direct mail with data processing and postage

The business case is simple: you win work on capability you don't need to own, you avoid the fixed overhead of presses and staff, and your client gets the quality of a specialist producer.

What to look for in a trade printer

Price matters, but a trade printer that misses a deadline or reveals itself to your client costs you far more than a few pounds a job. Use this as a checklist when you compare suppliers:

At Fretwell, all trade work is produced white-label: delivery notes, labels and packaging carry your reference, NDAs are standard on every trade account before work begins, and our own unmarked vans handle local and regional deliveries. Our plant list shows the full range of equipment, from B2 Heidelberg litho and Versafire digital presses to three Buhrs enclosing lines.

How we can help

White-label print and mail for the trade

B2 litho, digital, finishing, large format, packaging and a full mailing house, all produced unbranded under NDA at our Keighley site.

Explore the service

Mailing work and your client's data

Direct mail is where trade work gets more involved, because it usually means passing your client's customer data to the producer. Under UK GDPR your client is normally the controller, you are their processor, and the trade printer handling the data is a sub-processor.

Sub-processors need the controller's authorisation

The ICO explains that a processor should not engage a sub-processor without the controller's prior specific or general written authorisation, and must put a contract in place giving the sub-processor the same data protection obligations. Check that your contract with your client allows you to use a mailing house, and that your trade printer will sign matching terms.

  • Agree how data will be transferred (we use secure SFTP, with credentials supplied on request) and when it will be destroyed.
  • Ask for the printer's information security documentation, so you can answer your client's procurement questions.
  • Make sure pack integrity is verified, so the right letter reaches the right person. A wrong enclosure is a data breach as well as a reprint.

Our guides to data security for mailings and GDPR and direct mail cover the questions to ask, and what a mailing house does explains each stage of a mailing.

Briefing a trade job and supplying files

Most trade margin is lost to re-quotes, file problems and reprints. A complete brief and print-ready artwork prevent the majority of them.

  1. 1

    Brief the full specification

    Quantity and price breaks, finished size, pages and binding, stock, colours, finishes, proofing, delivery and deadline. Our free print brief template lists every field.

  2. 2

    Choose the right process

    Short runs, versions and personalisation usually suit digital; longer runs of the same artwork usually suit litho. See litho vs digital printing.

  3. 3

    Pre-flight the artwork

    Check bleed, safe area, image resolution, colour and fonts before files leave you. Use our print artwork checklist, with the reasons explained in how to set up artwork for print.

  4. 4

    Check the proof properly

    Your client signs off content, but you are approving production. Our proofreading checklist covers both.

  5. 5

    Confirm delivery details

    Give the delivery address, contact, any split deliveries and the reference that should appear on paperwork.

Trade pricing and turnaround

Trade pricing is usually agreed when an account is opened and reflects the volumes you expect to place. At Fretwell, trade pricing tiers are agreed at account setup, and estimates for standard specifications typically come back within a few hours. Complex jobs, such as multi-component packs, bespoke substrates or high-volume mailings, may take a working day.

WorkTypical turnaround at Fretwell
Digital print2–5 working days
Litho print5–10 working days
Direct mail5–10 working days from approved artwork and data
Turnarounds as stated on our trade print page. Express options are available; ask your account manager.

Sources

  1. ICO – What needs to be included in the contract? (controllers and processors)
  2. Fretwell – Trade print service (white-label policy, pricing and turnaround)
  3. Fretwell – Plant list

Frequently Asked Questions

Get a quote

Open a trade account

Tell us about your business and the work you place. We will agree pricing, sign an NDA and introduce your account manager.

  • Print, data and mailing under one roof in Keighley
  • ISO 9001, ISO 14001, ISO 27001 and FSC certified
  • Royal Mail Mailmark and PostAim (Ireland) mailings
  • Family-owned and producing since 1980

Your enquiry

Accepted: PDF, AI, EPS, INDD, JPEG, PNG, TIFF - max 100MB.
Or email artwork to quotes@fretwell.co.uk

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Drop us a note and we'll come back to you, usually within the hour during business hours.